Has anyone received a refund from Opodo for cancelled flights? Or used chargeback successfully?

[Cutandpaste]

I spoke to someone at Opodo month ago and they said they had requested the refund from the airlines. I've just logged onto my account and there seems to be no record of a refund being requested.

A quick Google search tells me they charge £25pp so that would mean £100 for us. I lost my job in March and we just can't afford those fees now. If you have had a Covid refund from Opodo, were they charging the fees?

Obviously my fault for not looking at the t&cs but I found the flights on Skyscanner and thought I was booking directly with the airlines. I had no idea I was booking through 3rd party until I got the confirmation email.

How difficult a process is chargeback? I haven't been able to get through to Opodo again. The flights are with Easyjet. Will they refund me directly instead of going through Opodo? Such a nightmare.

Sorry cut, Opodo have notoriously crap customer service.
We had a dispute over the airline who we booked with changing their scheduled flight time by 6h after we booked with them, rendering the flights useless to us. This was all before Coronavirus, it's been nearly 9 months now. We tried charge back and were initially refunded the money but now it looks as though the credit card company are taking the money back again (it's to do with a third party provider being involved). The refund has to come via Opodo as I understand it.
If you do try chargeback make sure you log all communication (and attempted communication) with Opodo as evidence.

It looks like we may loose our money as I've lost the will to fight them anymore, I've spent hours and hours on the phone getting fobbed off and even written to corporate HQ. I have got nowhere.

Sorry

Note to anyone thinking of using them....never ever use opodo.

Oh no, that is exactly what I DIDN’T want to hear! Is there an official complaint you can make, any independent body? It’s all just so draining though isn’t it?

I guess that I will have to try and speak to them again. The person in the call centre was very nice but they obviously haven’t started the refund process.

What is really annoying is that on Skyscanner it isn’t clear you are buying through a third party. Or maybe it is, and I just didn’t see it?

Maybe it’s worth just taking the vouchers they are offering, as then I won’t lose £100.

Opodo are a complete scam. They hold refunds from thousands of customers hoping you will give up. There is more info at opodosucks.com