If you need to get through to TUI

[SauvignonBlanketyBlank]

But cant.
Amended our summer holiday to next year recently and after a lot of attempts I realised that if you press the option to make a payment on your phone you get through to advisor straight away and they can help you with any query relating to your account.Just wanted to let people know as it can be so frustrating trying to get through to them.

I disagree. I finally managed to speak to an advisor, I rang the correct number for a refund but then was told to ring another number that they gave me, which never answers, that was 3 weeks ago..............

Dont press for a refund press payment

yeah, but when you do get through to someone, they say they cannot deal with it and to ring the Refund number...

Ok so maybe not for refunds but they can definitely deal with anything else