I have been a life long Sainsbury,s shopper, I am currently shielding... Tesco

[NaomiFromMilkShake]

responded to the sharing of information and offered me slots from about ten days in.

Their website is clear and concise and easy to navigate.

Sainsburys, I had to eventually ring and ask why I wasn't on their list, but no bother because, it only goes (from what I can see) one week ahead with no logic as to when is the optimum time to have a look.

I have gone from spending a lot of money, including food and petrol in excess of £10k a year.......to a total Tesco online convert.

You spend £10k a year on food and petrol??!

Yes

Food

Wine

Beer

Petrol

It soon adds up, this wasn't meant to be goady, it was just a reflection that the first shop I used in the UK when I came here 32 years ago, became my store of choice and here we are all it took was a decent and easy to navigate website and a prompt response from Tesco.

Also re Tesco, and I'm not a Tesco shopper either, their distancing measures, cleaning stations, hand san available, stock levels etc have caused me to defect there from my local Coop which I've been going to for 20+ years but has downright dangerous disregard for distancing controls, poorer stock etc. Well done Tesco.

Yes. Sainsbury's have been awful. I don't know what they've been doing. No slots for anyone as far as I have seen. (Husband shielding).
Asda contacted us. But we've been using Ocado and occasionally Morrisons.
I don't think that I will ever spend money at Sainsbury's again.

I have also defected from Sains because Tesco have lots of delivery slots locally and everything is in stock.

Whereas I am a Tesco and Waitrose shopper and both of them have been appalling. Haven’t been able to get a single slot.

Meanwhile Sainsbos have been in touch to offer me slots, plenty of availability, very impressed!

I have been trying to get a delivery from Tesco,for about 8 weeks now,, no slots, try again stuff etc. Decided to try Sainsburys three nights ago, so got an account with them., checked the slots, and there were none until near to June time. Just checked again last night, and there were now three little slots come up ,as available this coming Thursday evening,from 7pm onwards. I was then doing my order, and the site crashed four times, but came back again, When it came back, it said, four minutes remaining to complete your order,so managed to finish the order and pay,in the nick of time,

Sainsbury's have been absolutely dreadful throughout this whole mess.

Prior to this all kicking off I'd been a loyal customer for several years, yet pretty much as soon as this happened I couldn't get a slot, couldn't get through on the phone, they stopped answering or even reading emails and their sm was purely automated answers directing customers to the phone number it was impossible to get through on!

I persevered as before all this the customer service was quite good and I still needed shooing but pretty much final straw for me was I had to cancel the last order I made for them as they refused to deliver to my address properly. I'm in a flat in a small block with secure door entry and the driver would only deliver to the close/street door. What made it worse was they only informed me of this a few hours before it was due.

I am disabled and that's a large part of why I get online deliveries, I cannot carry much up to my flat myself at all. There were some heavy items in that delivery no way I'd have managed it myself

The reason was supposedly the driver had a family member who was shielding but then imo if that's the case they should either be furloughed or doing a different job within the company.

I'd received deliveries fine up to that point as the close is spacious and not busy and I have a long hallway in the flat so it's easy for me to maintain a 2m distance from the driver. Which is what had been happening before no problem.

But what really pissed me off was the attitude when I called to complain about the lack of notice and give my feedback on what the driver should have done - I also suggested at the very least that if the driver were unwilling to deliver to flats that he be assigned only deliveries to houses.

They couldn't have been less interested in possible solutions to the issue and merely kept repeating that it was at the drivers discretion and basically they said if I didn't like it I was welcome to shop elsewhere!

I was not rude, I didn't raise my voice or curse or anything but I was understandably irritated and hoping for at the very least an apology as to the late notification.

They couldn't care less. Their sm is FULL of people who've been customers for years/decades who've been massively disappointed in how they've handled the current crisis and who've said they'll be taking their custom elsewhere.

They really seem to have shot themselves in the foot! Won't be at all surprised if they were to go bust in next 6-12 months as a result - not just of their actions but the poor attitude to who should be valued customers.

Conversely Tesco and Asda have been really helpful, slots available, plenty of people available to talk on their Helplines, responding politely on sm...

Just so much better than Sainsburys.

Goes to show there's no excuse for their actions as the other 2 are operating in the same location under the same pressures yet clearly better organised and coping better.

What also pisses me off is they don't refund substitutions properly you get an evoucher to claim off future shops rather than the refund back to your account which is what the others do. So at some point I'm going to have to do a shop to get that money back but quite honestly unless I get a sincere apology from them when o speck to them when this dies down I shall probably do 1 last shop to get those used and then not use them again unless I'm absolutely desperate!!

Aside from being annoying as I said it makes poor business sense to piss off loyal bread and butter customers.

I was spending an average of £100 a week with them over £5000 a year now I know that may not be much in the nationwide scheme of things but again as I said I've seen from sm and heard locally a lot of other customers (who likely spend a lot more than me as they're shopping for whole families) saying the same. Multiply that across the country and I think they're facing serious losses!

I'm also fully expecting once their system "realises" I've not placed an order for a while that I'll be getting sent "incentives" to go back to them.

I've already started receiving emails of "we've not seen you for a while" type

Same as many others from me, shopped in Sainsbury’s for years. Struggled to get a delivery slot so used other stores and could not fault their service. Finally got a Sainsbury’s order, one £2 item was subbed for a £10 item. Several items of food went out of date that date (delivery was 9:30pm so no way would be eaten that day) or the following day. Completed the refund form that said I can request a refund not a voucher. About 2 weeks later customer service called me and it was a very aggressive man telling me I could only have a voucher and if I didn’t like it tough luck there is nothing I can do.
Like others I’m debating a final order to use the vouchers but begrudge giving them anymore money and dread what that delivery would be like too.

It's not just deliveries where Sainsbury's has lost the plot. I used to do 1 in 3 or 4 shops there. But the queues to get in round here have been insane. I am a keyworker with 3 young kids and a massively increased home workload. I do not have time in my life for queues that go all round the car park.

And their keyworker slots overlap with their elderly slots, which is bananas in terms of preventing spread. I did it once. I helped a 94year old locate pasta and explained how to cook and it (apparently he was trying it for the first time). Given how he would not distance properly, I found the whole experience pretty crazy. All in, I don't even bother now except to use them for parking!

Fuck Sainsburys, I have been a customer for 40 years and as such I am no longer young and strong so would have liked home deliveries - couldn't even get to open an account let alone get a delivery. No problem doing the same at Tesco so they have my custom from now on.

Just checked and spent £535 with Tesco since 18th of April, money that Sainsburys could of had but not anymore.

I now shop only in Sainsbury's because their social distancing and hygiene measures have been excellent. I am a convert to that store.I used to shop at Lidl and Iceland.

I found the social distancing measures at Sainsbury's non existent. Outside in the queue it was fine, inside there was no trace. People leaning over each other, no floor markings etc. I've mostly been doing click and collect but if I had to go to a store now it would be Tesco or Asda.

I think this massively varies around the country depending on where you are located. I’ve seen several posts from people not shielding that their Sainsbury’s have slots readily available. For me, Morrison’s are the best for availability. Tesco, which has been delivering to me for years has been dire.

Another person disappointed with Sainsburys. Not the individual drivers themselves but how corporate Sainsburys has handled things. The local guys I usually know as I’ve been getting deliveries for years and they’ve all been lovely. But the centralised company have been awful.

They have a very “take it or leave it”, arrogant attitude. Customer service unreachable, only way to get a refund for an unsuitable sub is to phone the unavailable customer service that you can never get through to, booked slots vanishing during amending due to some technical issue.

Wasn’t able to get slots with them for a few weeks so tried Asda deliveries. Asda was brilliant. Lots of slots even right at the beginning, good availability of food, sensible substitutions. Once they stopped subs back on the doorstep they quickly set up a facility on the site to report unsuitable subs or short dated items for a refund. Much more customer friendly.

Will definitely be splitting shop between Asda and Sainsburys now (don’t want to let down the drivers by stopping Sainsburys totally, they are really nice). But my custom will halve at least.

I’m shielded (with the letter) and have had no help from Waitrose despite emailing and calling them. Got a delivery slot from Iceland easily and very good service.
They don’t have a wide range of products but are good enough for basics.
I’ve dumped Waitrose, conflicting advice and a couldn’t give a dare attitude

Am sure I read in the paper that Tesco have increased their online deliveries by over 50% and Sainsburys around 7%.

Slot availability does vary depending on where you live and what status you have with the company, if any.

I do think this crisis will change who we shop with and how we shop.

I love Tesco.
Hated them for years. Regular deliveries a few times a week but loathed the late deliveries and random subs.
But now I love them. Honestly feel so grateful they’ve responded by recruiting very quickly, increasing capacity and acknowledging previous customers who have the delivery saver.

I will stick up for Sainsbury's. My parents are shielding. I registered them as vulnerable and got slots for Sainsbury with no problem.

I have online shopped for them during lockdown and have nothing but praise in how they have been. Slots have been easy to get and deliveries on time.

I am not a Sainsbury's shopper [ we don't have one here ], so I was new when I signed my parents up

By the way my annual salary is only just over £10000 a year, so I have no idea what you would be buying to spend that much on shopping?

Anybody going out and can confirm what Aldi is like inside? Somebody on my local Facebook group says there are NO markers or distancing or sanitisation things in place at all..? Any sneeze guard screens for their staff at tills? When things get back to some sense of normally I'd like to shop there again but if it's true that they just haven't bothered with even simple steps then I'll think again.

I'm one of the (apparently few on mumsnet) lucky ones who got a priority slot at Sainsburys and have, with varying degrees of difficulty, been able to get slots. I last used their delivery service when all 4 members of the household couldn't get to do a physical shop very easily, so I guess they've got something on record from then, but we have done a regular in store shop there for donkey's years.

Yes their substitutions vouchers instead of refund system is annoying, but I've found their emails about the changes they were making to be mostly clear and reassuring, and they are they only supermarket who my friend who has an incredibly severe autoimmune condition could get to give her deliveries having never used any of them before so they get a tick in my book for that too.

I'm split on this. Round here Tesco have plenty of home delivery slots if you go in at the right time and are happy to have a weekday.
But Sainsbury have more click and collect slots .
Morrisons are ok if you don't mind standing in a virtual queue with 5000 other people.

Tesco’s here as well.
When we haven’t been able to get a delivery I’ve managed to get click and collect.
Yes, not everything is available and some subs are questionable but I haven’t stepped foot in the store for 8 weeks.
They stopped charging the delivery saver fee but still allowed you to book a slot if anything was available after the vulnerable ones had been taken.
We’ve managed to use cupboard stuff until the next delivery and have got by on the 80 item limit.
One time we realised the delivery didn’t have any fridge stuff. Got on the phone to customer services. Before we had even finished the call the driver was back on the doorstep. He’d got to his next order, realised he’d left all the fridge stuff in the van and had come back.

I agree that sainsbury local is our closest, so inevitably being rural we use that a lot.

However, even though shielding, with letter and them emailing me to say I'm a priority I've never managed a slot.
Tesco hasn't even acknowledged I'm shielding.
Morrisons never used to deliver here, so was lucky to get a couple of slots with them before I managed a regular one with Asda.

Though possibly I shouldn't, I feel incredibly put out by sainsburys not living up to its supposed looking after the vulnerable it self awarded them! And I doubt I will return...