I have been a life long Sainsbury,s shopper, I am currently shielding... Tesco

[NaomiFromMilkShake]

responded to the sharing of information and offered me slots from about ten days in.

Their website is clear and concise and easy to navigate.

Sainsburys, I had to eventually ring and ask why I wasn't on their list, but no bother because, it only goes (from what I can see) one week ahead with no logic as to when is the optimum time to have a look.

I have gone from spending a lot of money, including food and petrol in excess of £10k a year.......to a total Tesco online convert.

Sainsbury’s have been good here but Ocado terrible, even though we had a smart pass which they won’t even extend to cover the period of time they wouldn’t allow us access to the website to benefit from.

Not overly impressed with Waitrose either as their Click and Collect means going into the store to ask for the order, so walking past the queue waiting to get in and being in contact with numerous other people. At least the local Sainsbury’s have set up Click and Collect spots in the car parks and put up signs to direct people. Much better organised.

It’s easy to get Sainsburys delivery slots here, I’m usually an Ocado shopper, but I haven’t been able to get a delivery at all.

They have a very “take it or leave it”, arrogant attitude

Definitely - I first encountered this when I spoke with their head office/complaints dept when they moved to bag free deliveries several months back

They were completely intractable, had no compassion for the fact I'm disabled and wouldn't even consider several alternatives and solutions to certain issues of being Bag free here (west coast Scotland - rains pretty much all the time! And as predicted I've had several deliveries where goods were soaked)

The app and site are murder to use especially at busy times. For over a year their app wouldn't accept visa debit cards I complained several times about this and saw from sm there were many others yet they never seemed proactive about fixing, the issue seemed to "fix itself" when they updated the app to fix a separate bug

Am sure I read in the paper that Tesco have increased their online deliveries by over 50% and Sainsburys around 7%

Wow that's interesting! And suggests I'm correct that likely when this is over they'll be facing big losses.

Imo people don't choose a supermarket based on products, they all sell pretty much the same products at quite honestly roughly the same prices when it comes to the big 4 and the ones that deliver online.

Customers choose based on quality of customer service and on this Sainsburys are seriously lacking

@ToomBoom - where are you/your parents based? Because from what I've seen it's only been customers in SE/London been getting a good service with them

their emails about the changes they were making to be mostly clear and reassuring except they've not been doing what they claimed they would in those emails for the majority of customers so all they've done for many customers is irritate and offend.

Eg when they were initially deciding which customers were "vulnerable" and therefore allowed to get slots they were basing it purely on the records the govt was creating for England residents, they were oblivious and uncaring that those in Scotland, Wales and Northern Ireland couldn't even get on that list

the emails from the CEO were boarding on the rude and downright aggressive. totally agree condescending and arrogant too

@Likethebattle most interested to know how to get proper refunds if you're able to say?

when (and if) the time comes when shopping habits return to normal people will remember how they were treated by the stores during these times exactly and people tend to remember poor service more than good to be honest

@graphista I can ask the question. It’s a much easier process to add e-vouchers for the call centre staff. I believe a ‘proper’ refund is a different department and really difficult (also discouraged as no incentive to return to shop again).

@Graphista the call centre staff have recorded calls so are unable to take bank/card details on a recorded call. To get a refund back to your card if you push for it they have to transfer you to another team. That team can it work from home due to security and are thin on the ground at present. If the call centre try to transfer you 9 times out of 10 they cannot get through. They will then offer a callback but you know how that normally plays out. Also the call centre staff get penalised did not sticking with the e voucher so you have to push really strongly for it (effectively be one THAT customer). As it’s recorded they have to make sure they push you towards the e voucher.

@Graphista My parents are based in Cambridgeshire

Plant and insect ID please

The first photo is from a pot I had two varieties of mint in last year. This plant doesn't have a smell and not sure what it is.
The second is a photo of the insects on my euphorbias. What are they and how should I treat them?

Thanks

Tesco priority slots here. They’ve worked well for us. I also order through ASDA for my parents and they’ve been ok, harder to get slots though and sometimes things haven’t been great on expiry dates .

I work in eCommerce for a living, Tesco website has always been miles better for years. But, I gave up on their delivery, local store picking was pathetic....had poor substations, notes ignored, even out of date meat and yoghurts sent!

Sainsburys website has always been shockingly poor. They also used to substitute and charge you the extra if they then sent you a branded item. I think they now do vouchers off a future shop, but Tesco price match so you don't pay extra.

I'm actually now using click and collect (which comes from a different local store) and it's much better. I expect I'll continue doing this in future when things are 'back to normal!!!'

Me too. Despite having a delivery pass each year and having had regular Sainsbury's deliveries all that time I haven't managed to get a single slot despite having a shielded child . I dont know what I would have done without Morrison boxes which are great value and recently Tesco and Iceland have offered delivery slots . I would like a part refund on my delivery saver pass from sainsburys as I haven't been able to use it and yes I will be shopping elsewhere from now on.

P s . We are definitely on the Sainsbury's priority list and still no chance of a slot. V disappointing!

Sainsbury’s contacted me offering priority slots before I even received DSs shielding letter - I’ve never used them online before.
I’ve think I’ve heard from all supermarkets except Tesco’s.

We used to shop with sainsburys online pretty much exclusively.

They randomly put us on the vulnerable list (no idea why) so don’t feel we can book and take a slot from someone else who might need it. Tried to contact them to get it updated but phone is the only way and we just don’t have the time to wait the over an hour ar appears to take.

So now we use Tesco’s instead. They’ve been really good.

Plant and insect ID please. The first photo is from a pot I had two varieties of mint in last year. This plant doesn't have a smell and not sure what it is.The second is a photo of the insects on my euphorbias. What are they and how should I treat them?

The 1st is the Tescoaurelius mint. The insect is the JSainsbury weevil.

You might be better posting on a different thread?

The insect is the JSainsbury weevil. - treat by moving to Tesco for all online deliveries.

I have no loyalty or devotion to any supermarket. I really don't understand why people would. They are massive companies. You're one customer/potential customer out of millions.

Save your loyalty for good family & friends - don't mistake supermakets for either.

@Likethebattle I thought it would be a difficult process not sure I'm up to it at the moment but maybe in the near future

@Toomboom yes they've been looking after SE customers from what I hear/read but service has been dreadful elsewhere.

There's been no consistency that's for sure.

They all were very slow to react to the panic buying took too long to implement limits on purchases imo

@Lumene very often even if you DO hold for over an hour you still don't get through to someone at Sainsburys, you get spiel as per latest email then recorded message saying nobody available to take call and they cut you off!

@TheClitterati while that's true it's very poor business sense for them to piss off regular customers! They may be massive companies but they can't exist without regular customers.

Safeway, fine fare, gateway etc were all massive in their time too...where are they now?

Woolworths?

Alienate the people who provide your profits at your peril

Generally people are not bound by loyalty but by convenience, whether that is ease of getting there, parking availability, price or product range.

Its very area dependent. We get Sainsbury slots, but not Tesco or Waitrose. And Sainsbos charge up to 6.50 for a delivery.

DH got contacted by Sainsbury’s as they received his details from list.

Filled up our ‘trolley’ went to check out, kept getting this.
My theory is that they had already prioritised people considered vulnerable from their records (as the over 70s), and had run out of slots.

Tesco’s contacted him a week later, which by then was very wanted. Waitrose a couple of weeks after.

We have settled with Waitrose, as use them normally (although they have more limited choice). Tesco’s fruit and veg was a lot of the time a day before use by, and even stuff in date was not fresh enough.
I never shopped online before, and it hasnt made me want to do it in future, but needs must!

@NaomiFromMilkShake we’ve actually moved to Sainsbury’s online shopping as we couldn’t get slots anywhere else!

It’s the only supermarket that I’ve managed to get a slot at last week and this week, my mum has managed to get one too ( different area to me!)

I can't get a Sainsbury's slot. Or a Tesco one. Throughly pissed off. I have both occasionally. Haven't been able to get a single one since this started. Am so pissed about this!

I always used to use both Sainsbury and Tesco (Tesco for online and Sainsbury for some of the favourite things we can't get in Tesco) but I haven't been able to get online shopping for ages so recently I've been going to Aldis, which has a much shorter queue and few people inside. I'm surprised at how much I'm saving, especially on wine - some decent wines for about £6 whereas before I would spend £9-10 in Sainsbury for wine otherwise it wasn't very nice. And some of the food alternatives we prefer A permanent convert now, I think!