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Can I ask a question about Mastercard disputes

3 replies

pippitysqueakity · 04/05/2020 11:24

Ideally I would just phone my bank but presently it is at least an hours wait on phone, so I thought I'd see first if anyone on here might have the answer!
I raised a dispute about a Flybe payment which came off my Mastercard via paypal. The bank looked into it and I got a text from them saying they had put the credit back on my card, but the payees had 45 days to query it. I then got a message from Paypal, saying nothing to do with them.
My question is, do I just ignore this email, treating it just as information as obviously the dispute was not with them, or do I inform my bank about it as does it count as the dispute being contested?
Sorry it's such a boring first world problem right now, but is is over £200 so hoping I will get it back.
Thanks in advance!

OP posts:
pippitysqueakity · 04/05/2020 19:19

Hopeful bump?

OP posts:
TheHighestSardine · 04/05/2020 19:33

You don't need to pass the Paypal note to the bank. It's non-actionable, basically Paypal stepping out of the ring.

You've got the credit. Flybe will have to contact you in order for anything to change; at that point you will need to interact with Flybe.

pippitysqueakity · 05/05/2020 03:33

Thank you, that is a relief!

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