I seem to have been sucked into some kind of kafkaesque maelstrom!
Several weeks ago I received to my address a letter from the same bank as I use. The name wasn’t visible in the window so naturally I opened it assuming it was meant for me.
It wasn’t.
So I called the bank naively assuming it would be a simple matter to get the error corrected.
Oh
My
God!
It’s the proverbial banging head against brick wall.
The first person I spoke to plain said there was no way of correcting the issue.
I quickly googled and from what I could see such mistakes should be corrected under Gdpr rules as it means incorrect data is held against my personal data - my address.
Cut to weeks later and a couple of escalations and I’m STILL being told there’s basically nothing they can do.
They’re claiming they know who the customer is but only have this address and their email address recorded under their contact info!
How in this day and age do they not have at least one phone number?
In addition they are saying they’re not allowed - under gdpr rules - to contact the other customer in order to clarify and correct the address info (which I’m pretty sure was the banks mistake in the first place as I can’t see an individual getting their own address wrong!)
I have been offered a significant sum of money to pretty much stop complaining and stop bothering them about this.
I have rejected that offer as I am concerned such a mistake could have financial consequences for me.
Can anyone familiar with retail banking and/or gdpr rules please advise?
And if you do I’d be immensely grateful if you could link/signpost me to the relevant clauses in gdpr legislation.
Also can/should I complain to the relevant gdpr authority? Would that get this resolved?
The person I’m currently communicating with is also insisting that I cannot further escalate the complaint and as always with these things you can’t go to the ombudsman for a set period of time.
So so frustrating.