TUI contact and refund

[Littleindiangirl]

I wondered if anyone can advise. We booked through TUI and paid in full to go on a holiday to Lanzerote on 29 March. We have had a couple of emails to say they will contact us re next steps ie, a refund. But we have heard nothing as of yet and have no way of contacting them. You possibly can access the website for an alternative holiday but we would like a refund. Should we contact our credit card company to advise as we will have to pay interest soon on the card. TIA.

Hi @Littleindiangirl
Have you heard from TUI yet? I'm in a similar situation- holiday has been cancelled but was a later date than yours.

Check out the fb page. There are thousands of people waiting for a refund and no one from Tui answering. According to them, we are still going on our holiday in 5 weeks!
They are trying to push through a change to legislation which would allow them to give a voucher instead of a refund. No good to us as we can't get time off again together until October. We looked at amending to then which had previously been cheaper than what we paid for May, it is now an extra £600!!!! That would be nearly £3000 for a week for 2 in Lanzarote. I think not!
We paid the balance a couple of weeks before everything happened, Inwish now that we had cancelled and just lost the deposit.

I booked online with Tui. I telephoned them midweek on our departure date and I have received a full refund back onto my payment card today. It did take about an hour to get through though.

We’ve had a full refund , was due to go last Monday and the full refund was credited to our credit card by Friday
We booked through a travel agent