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Original poster

tesco login problems

15 replies

eenyminymeenyboo · 02/03/2020 22:19

Since yesterday when I try to login on my phone it asks me to tick"I am not a robot box" but there is no box. Managed to login fine on dds computer, anybody else having this problem?

OP posts:
MowCopCastle · 02/03/2020 22:24

Yes!
It kicked me out of the Pay+ app today, said I'd had a new phone - I definitely hadn't!

Egg · 02/03/2020 22:30

I just had to reset my password but hadn’t put it in wrong I don’t think. Made me a bit suspicious!

Mrsorganmorgan · 02/03/2020 22:31

I have had serious problems with Tesco online shopping today. I phoned them and they told me not to use Firefox (which is what I always use) as their system would not accept it. I was told to download Google Chrome which I did and it still didn't work. I ended up using Microsoft Edge which did work for a short time - but now that won't work either. I did criticise them on Twitter and told them to sort out their IT problems or I would shop elsewhere

mineofuselessinformation · 02/03/2020 22:36

I had the 'I am not a robot' message on Chrome yesterday, but only after refreshing the page. After that, everything was fine.

letmepeeinpeace · 02/03/2020 22:54

I had an email from them to say someone had attempted to hack into my clubcard account so now they have blocked me while it gets sorted. The email recommended i change my email address

letmepeeinpeace · 02/03/2020 22:54

Correction, I meant PASSWORD

Saladd0dger · 02/03/2020 22:58

Yes Iv been kicked off all Tesco apps this week

babypossum · 02/03/2020 23:02

I tried to pay with my tesco plus app yesterday but it kept saying I had the wrong log in details. I then got an email today apparently from Tesco saying they'd stopped fraudulent access to my club card vouchers so they immediately blocked my account and that alongside a new clubcard number, I'd have to reset my password. I'm going to ring them tomorrow to see if it's a legitimate email.

Gooseygoosey12345 · 02/03/2020 23:03

I had the email about fraudulent activity too. I don't even use it.

letmepeeinpeace · 02/03/2020 23:05

It seems a legit email but I must say I'm not very good at spotting things like fraudulent emails!

funnyoldonion · 02/03/2020 23:06

I had the email too about fraudulent activity on my account, new number being sent and was kicked out of my shopping app! Email you seemed genuine but I'm not certain!

letmepeeinpeace · 02/03/2020 23:07

Okay, a quick Google search clarifies it was legit. 600,000 customers affected apparently

Lunafortheloveogod · 02/03/2020 23:11

Same email,
Didn’t click the link just went straight to Tesco’s website and it asked me again to change password as the account had been locked out. Must be something going on.

Summergarden · 02/03/2020 23:16

Baby possum I had the same email today, it did look legitimate.

UhKevin · 02/03/2020 23:17

Tesco sends security warning to 600,000 Clubcard holders www.bbc.co.uk/news/technology-51710687

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