Hi I'm looking for some advice on how to build confidence particularly in my work/home life.
I constantly find myself apologising for stuff I shouldn't be apologising for.
Any books anyone can recommend? For context I work in customer service. I am head of a team. I believe I am good at my job however it's lack of confidence dealing with people ahead of me I struggle. I often find I'm spoken down to and as I mentioned earlier if I explain something they see it as an apology.
Thanks