On my 4th call today trying to get help with an issue I'm having with my echo dot.
First 3 call handlers couldn't understand me even enough to open account - even when I spelled out details using NATO phonetic alphabet and I spoke slowly and clearly.
Last call they are very clearly simply reading from a script, they haven't even come across the problem I'm having before anyway and their answer was to factory reset both the echo dot and my fire tablet which is in my opinion excessive and unnecessary for a fairly minor issue!
What's happening is when I am streaming tv (on any app) occasionally/intermittently the echo dot will beep, a blue line appears at the bottom of the screen on the fire tablet, streaming freezes either temporarily or altogether. Sometimes I can "press play" and it will restart but sometimes I'm having to close the app altogether and restart.
It's also happening intermittently when I ask Alexa a question - before the most recent Alexa update if I asked a question while streaming tv it would mute but continue streaming tv while answering the question then return the volume and continue streaming after the question was answered.
Also very oddly when streaming radio it's occasionally playing as if 2 different radio stations streaming but it's the one station but a delay on one stream so eg a song will start playing then a few seconds later it will start playing again - both through the dot as a speaker (at first I thought one stream through speaker and one through tablet but then I turned tablet off altogether and could still hear it)
Ironically a sort of "echo" occurring digitally.
The only way I've found of fixing this is asking Alexa twice to stop playing that radio station leave it for a few mins then try again.
I've only had the tablet and dot a few months why are they performing so badly?!
And to then get precious little technical support is most frustrating!!
Can anyone help?
Either with tech side or customer service side.
I genuinely have no problem dealing with call handlers from other countries IF they can do the actual job, I've mostly had good even excellent experiences with other Amazon non-uk call handlers but today's have been dreadful!