Fitbit Alta HR - how to sync?

[ICouldHaveBeenAContender]

Sometime last year, my FitBit stopped syncing with my phone and I had to sync via the FitBit app on my laptop, which I did successfully a number of times.

I haven't sync'd for weeks and weeks, and can't remember how to do it. I've read stuff on the FitBit forums, read the user manual etc. and am still stumped. They all refer to changing settings that don't seem to exist on my dashboard or in my settings. The app doesn't have a 'sync' button or other option to force a sync (why not??). Apparently it's meant to sync via Bluetooth when it's close by, but doesn't.

I suddenly feel very old technologically challenged. Any ideas, other than just restarting FitBit and laptop and reinstalling the app?

Have you done a soft restart on your fitbit? Also what phone do you have?

What do you mean by a 'soft restart'? The manual shows a button on the charger but mine doesn't have one - confused!

Phone is an Honor one (Hauwei).

There are some connectivity issues with Huawei with some fitbits. I always had problems. You should have button on the charger. Pull it out of the USB port and look at it. It is on one side of the cable.