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What would you do?

4 replies

Wheelerdeeler · 28/12/2019 10:31

In November I stayed at a hotel for 2 nights. I paid on check in.

1 week later the money was returned to my card.

I phoned the hotel and spoke to a manager. He was as puzzled as I was. He thanked me for calling. said he'd investigate and ring me back.

That was over 4 weeks ago.

Should I call again for leave it be?

OP posts:
JiltedJohnsJulie · 28/12/2019 10:33

I'd put the money in another account so that I didn't spend it and leave it at that. You've made them aware, that's all you can do Smile

Comps83 · 28/12/2019 10:34

I’d leave it now
But I’d make sure I still have that amount in my account for a while just Incase it goes back out

GrannyBags · 28/12/2019 10:34

I’d leave it. You were honest enough to try to sort it out but if they still can’t get their act together then I’d see it as a freebie.

DadDadDad · 28/12/2019 10:36

I would put something in writing to close it off, ie put the facts as you've outlined in your post in a letter or email to the hotel, leaving the matter in their hands. Then, either the manager isn't that bothered to sort it out and shrugs it off as you getting a free stay, or they'll take the money you owe from your card.

I suppose you could specify a deadline (say a week) for them to resolve it before you consider the matter closed and nothing is owed. That way, if some accountant follows it up in six months, you've got a paper trail to show you tried reasonably to resolve it.

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