Meet the Other Phone. Only the apps you allow.

Meet the Other Phone.
Only the apps you allow.

Buy now

Please or to access all these features

Chat

Join the discussion and chat with other Mumsnetters about everyday life, relationships and parenting.

massive recall due to fire risk: whirlpool/hotpoint/indesit washing machines

122 replies

stripeypillowcase · 17/12/2019 14:52

www.gov.uk/government/news/whirlpool-to-issue-washing-machine-recall-following-intervention-by-regulator

have a look if your machine is affected!
keep safe

OP posts:
Thunderpunt · 18/12/2019 17:08

Ok I just managed to get onto the whirlpool website, and although my model was one listed as being recalled, when I went through the page and put my serial number in - apparently it's not one to be recalled and is fine to use Hmm

Drabarni · 18/12/2019 17:13

They just come round and put a new back on the Hotpoint, had mine done 1n 2018.
Have called for a new one but as mine was old and they've replaced the faulty part, no new one Sad
It was mad hot in our conservatory as hot summer day, the guy was well tanned and very fit. Had to take his shirt off and had tiny shorts on.
Every cloud.......

dreamingofsun · 18/12/2019 17:14

has anyone asked them for a full refund of the cost of the machine? I thought the sale of good act meant that things had to be of merchantable quality....and clearly going up in flames isn't surely?

I cant believe they are making people wait several weeks or so for machines to be sorted

ChardonnaysDistantCousin · 18/12/2019 17:47

has anyone asked them for a full refund of the cost of the machine?

Yes, with my tumble dryer.

They refused, because they said they were going to fix it.

They are diabolical.

HeIenaDove · 18/12/2019 18:06

Unfuckingreal

Hidingtonothing · 18/12/2019 18:07

I emailed repeatedly during the tumble dryer fiasco asking for just that, they didn't respond to any of my emails regardless of which link/email address I used for complaints, not once Angry

HeIenaDove · 18/12/2019 18:16

councils have started tweeting about this now.

C8H10N4O2 · 18/12/2019 18:42

There's a reason that the likes of Bosch etc are more expensive - they're made properly and last a lot longer.

The expensive machines use most of the same cheap parts these days as everyone else. Its a long time since German machines were made from German parts, mostly you are paying for a name.

More than one service engineer looking at first a Bosch and then a Miele told me that for families running machines near daily, they recommend getting a common every day machine, use it to death and get 5 yrs. This was because the parts were the same quality of build and machining from the same cheaper location factories in Europe and elsewhere.

I thought one of the main benefits of the EU was to ensure safety standards? That's worked well hasn't it??

Yes it must be Brussel's fault that one company hasn't complied with regulations.

It is thanks to EU safety law that the company has to address the problem and will likely suffer penalties for doing so poorly.

CanoeDoYouThinkYouAre · 18/12/2019 18:54

Mine is on the list. Fucks sake. I've registered and apparently I should hear something in the beginning of January. I won't hold my breath.

So, as I can only wash at 20 is there anyway I can 'boost' the wash so my clothes actually get clean. I'm assuming bio would be best but is there anything else I can add? We do a lot of dog walking so muddy clothes are pretty constant!

Cheeseboardcriminal · 18/12/2019 18:57

Is this the model number? Mine is a washer dryer, I haven't seen those mentioned, every time I try to use the website it's not working.

massive recall due to fire risk: whirlpool/hotpoint/indesit washing machines
user159 · 18/12/2019 18:58

Mine was on the list, it's rented from Hughes so I called them and he asked a few questions - main one being what colour is the catch that shuts the door. I thought this was odd but it turns out they are different colours for different batches. Steel and black are fine, he said if it was ivory we'd need it repaired/replaced.

Tempted to ring another branch to check this info though!

ScreamingValalalalahLalalalah · 18/12/2019 18:59

I've just managed to get onto the website. Fortunately mine isn't listed but feeling a little worried because it's one digit away from a model that is.

The model number is on a sticker inside the door.

stripeypillowcase · 18/12/2019 19:00

cheese have a look in the door. there should be a sticker with model and serial number.
most machines have 2 stickers - one in the door and one on the back.

OP posts:
CanoeDoYouThinkYouAre · 18/12/2019 19:07

User the website asked what colour mine was and it's ivory which put me on the list of doom so if yours is black you should be ok.

Worth double checking for your peace of mind though.

BentNeckLady · 18/12/2019 19:11

I’m amazed anyone is still buying their appliances after the tumble dryer fiasco. I know I never would again!

stripeypillowcase · 18/12/2019 19:30

I’m amazed anyone is still buying their appliances

I'm not. they are cheap/affordable and largely wirk just fine.
but I agree that something is foul with that company for a dangerous fault to happen again

OP posts:
ScreamingValalalalahLalalalah · 18/12/2019 19:30

I bought my washing machine just before the tumble dryer recall (I don't own a tumble dryer, thankfully). I didn't actually know Whirlpool covered so many different brands. When it's time to replace my washing machine, I've no idea what brand I'll go for - I can't really afford the very expensive brands like Bosch, but so many others seem to have had problems.

Cheeseboardcriminal · 18/12/2019 19:49

I cant open my door 🙈 it's broken, I have to remove the glass and put the clothes in and out that way. Was planning to have it repaired after Christmas.

ScreamingValalalalahLalalalah · 18/12/2019 19:51

It should be on the back somewhere as well if you can move your machine out from the wall.

Cheeseboardcriminal · 18/12/2019 20:00

Thanks, I will give that a try.

Ohyesiam · 18/12/2019 20:09

Mine whirlpool has no sticker inside the doorSad, I’m going to have to try and get it out from under the work top.
I could really do without that.

HeIenaDove · 18/12/2019 20:22

This Whirlpool was emitting smoke but apparently is NOT on the recall list.

www.thesun.co.uk/news/10581783/whirlpool-customer-shocking-video-smoke-recall/

GorgeousLadyofWrestling · 18/12/2019 20:37

We bought ours last year after years of renting and not massively paying attention to the make or brand. I had no idea Indesit was a brand of Whirlpool. Somewhat ironically I had heard about the previous issues so knew enough to stay away from them specifically Confused

My Indesit doesn’t seem to be on the list - the model number isn’t listed but I’m still worried. I used to go out leaving it on a wash and tumble dry cycle - not anymore!

I know they’re cheap but surely a basic feature is not buttering into flames Hmm

GorgeousLadyofWrestling · 18/12/2019 20:38

*bursting.

stripeypillowcase · 19/12/2019 13:06

bumping for awareness

OP posts: