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Has anyone ever invoked the Premier Inn Guaranteed Good Night’s Sleep refund?

52 replies

Doubleraspberry · 14/12/2019 08:40

How did it go?

We’re in one right now. Friendly staff, clean, comfortable bed, but I think the heating must be broken as it’s unbearably hot and I had to put on a desk fan (why is that provided in December?) and open the window on to a busy road to get any sleep. I was woken up repeatedly by the heat. We’re here another night. Should I ask for a refund? I definitely need to say something about the heat regardless.

OP posts:
HoHoHoik · 15/12/2019 00:37

Here you go, OP:

secure2.premierinn.com/gb/en/feedback-form/feedback.html

Doubleraspberry · 15/12/2019 08:23

Thank you. I wasn’t sure if there was a specific form. They have hidden the scheme extremely well on the website now! All filled in and sent off.

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