Hi, I'm after some advice if anyone can help please. We have purchased a leather sofa online and took delivery about 2 months ago. The website said only available in leather and the colour swatched had two grades of leather. We chose the standard grade. When manoeuvring the new sofa around we have slightly damaged the arm. I arranged for a leather repair man to come and quote to fix it and he has informed me that the sofa is actually more than 50% vinyl. All of the backs under and between the cushions, the arms etc. In fact the only bits that are leather are the tops and backs of the cushions. I called to complain and was told that it is "eco leather". However there is no mention of this on the order, website, terms and conditions etc. After a conversation they conceded that the information on website was not 100% accurate for the sofa we purchased. It does say eco leather on some of the sofas but not the one we purchased and honestly we didn't look at any of these. Even if we did we couldn't assume that the eco leather applied across the board.
Anyway does anyone know what our position is please? I think we have a case for not as described and a huge reduction. Or they can collect it and refund us in full. BUT, there is slight damage to the arm. Probably because it's vinyl and not leather. Does this effect our rights? It was nearly £5000 for the sofa and we wanted something leather to last a long time. They said that we should have known it wasn't 100% leather as full leather sofa would have been so much more! TIA.