Anyone got any tips for getting through to British Gas? My homecare agreement is currently suspended because they couldn't take this month's payment. This was due to my recent change of bank account, all sorted now for future payments but I still need to make this month's payment. Helpline currently unavailable - I just get a recorded message saying how busy they are and please resolve my issue through the website. There isn't even the option to wait in a queue. So I go to the website, where I can't access my account to make the payment because it's locked (due to the outstanding payment) and they want me to call them. Hilarious, isn't it?
I tried Live Chat. The guy was not able to take payments, or to arrange for someone to call me back. Have asked for help through Twitter - no reply. The email informing me about the problem has a link saying "email us" but clicking the link just takes me back to the website.
So I'm totally stuck. Anyone got any tips for getting through to a real person? Usually selecting "make a payment" gets you through to a human but it's not working this time.