Really looking for some advice here. I posted before about looking for a meaningful way to spend my inheritance from my parents death (£2k) I decided on having a ring made and carefully picking out ideas with my DD who would one day inherit the ring. All good so far... I provided a picture/video of a ring that I wanted made they sent a CAD picture which looked perfect. However once made in metal it was not like the CAD picture, it was a lighter, dainty version with bright coloured stones which I had been clear I did not want. The customer service at this point is clearly not good, delays, poor communication, late night texts etc... I am very clear at this point that I am not in the hands of the professional and personal service I had thought and no longer trust them to deliver the ring I had hoped for. I speak about changes being made and once I’m in front of the boss it is clear I will not be getting my deposit back and if I want changes I need to pay more.
The whole experience has been so upsetting. I feel lost what to do next. I paid £400 cash deposit. Boss shrugged off my offer to meet half way with giving half my deposit back and further shrugged off my suggestion of a formal complaint. I wrote one anyway and haven’t even received a response.
Do I accept it is £400 just lost? Or is there anything in my power to fight it further? WWYD?