How long would you expect to wait for a refund?

[NotSureHowIGotHere]

Not sure if I’m just being impatient.

I placed on 27/09 and immediately got an email saying unable to fulfill order a refund will be processed and confirmation sent via email.

I haven’t had an email or refund so I emailed the customer service team on Monday to ask how long it would be and haven’t had a response - it’s a well known website so nothing dodgy.

Would you have expected to hear something by now? Is it really impatient of me to open a paypal dispute to get the refund or should I wait longer? I could really do with the money back asap.

2/3 days I'd say.

When we process refunds through stripe, it advises it can be 5-7 working days for the money to show back on the card

@TantrumsandBalloons yeah that’s what I thought but not had an email about the refund yet. The first automated email said wait for confirmation email of refund so I thought I’d get saying it’s being processed and will show in account in 5 days. And not had a response from the email I sent either.