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Original poster

Is there a way to solve this iPhone problem?

10 replies

Wonderingwhyme · 05/10/2019 07:27

So when I receive an email with an attachment and there are probably 2 or more replies back and forth, on my iPhone I can’t then go back down to the attachment? You can’t open it and it will just save as a line with the title of the attachment that can’t be opened? I would then have to log in on a lap top to be able to retrieve and open the attachment. Is here a way to ensure I can go back in to open the attachment? It’s very annoying!

OP posts:
KarenWithTheHair · 05/10/2019 07:30

I’ve had this happen as well although I blamed my email provider as I couldn’t retrieve it on a desktop either.

OrchidInTheSun · 05/10/2019 07:35

Go into Settings > Mail > and look under threading on list on RH side. Make sure "organise by thread' is off and 'complete threads" is on

GookledyGobb · 05/10/2019 07:36

I may be wrong but I believe that it’s because the attachment is only on the first email and iPhone groups emails into conversations. It should still be there if you open the first email directly (not by scrolling down the conversation from subsequent mails) and then scroll right to the bottom of the mail

Helpmedecide123 · 05/10/2019 07:38

PP is right - unless all parties are forwarding rather than replying to the chain the attachment will only be on the original email.

MrsPerfect12 · 05/10/2019 07:39

You need to use the little arrows to go to the actual email not just scroll up on the thread.

Original poster
Wonderingwhyme · 05/10/2019 07:41

So I went into settings and both complete thread and organise thread are on? Yes clicking on reply but the attachment icon still shows? I can’t grt to the original email though, when I click on it has the whole conversation even when you like on ‘more from....’ it never shows the attachment again in a way you can open?

OP posts:
OrchidInTheSun · 05/10/2019 08:12

You need to turn organise by thread OFF

Original poster
Wonderingwhyme · 05/10/2019 08:17

Thank you, yes Iv turned that off now!! That would be great if that was all it was. I’m clearly useless when it comes to iPhones despite having one over 5/6 years!

OP posts:
GookledyGobb · 05/10/2019 08:53

Yes annoyingly it shows the icon even when it’s not attached to the email...
But if you go directly to the first email it should be there but it will be right at the bottom of the email (often below the signatures and so on)

WingBingo · 05/10/2019 09:08

If you reply to an email rather than forward, the attachment will not be there other than on the original email.

Could it be that?

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