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Original poster

ADT alarm- battery not working.

9 replies

Tubelight2016 · 04/10/2019 23:08

I reported our faulty alarm battery to ADT last night and was promised someone will come today between 8-5pm. Later they called and said engineer will come after 8 pm tonight but I am still waiting despite so many phone calls.
We are going away for wedding tomorrow early morning and It’s stressing me out. So my question is can I replace sensor batteries myself? Or is there any other possible solution. Please help.

OP posts:
Original poster
Tubelight2016 · 05/10/2019 03:26

Can’t believe I am still waiting for ADT to sort out their mess. Just want to cry as we should be leaving in 2 hours and here I am at 3 am in the morning waiting for ADT engineers to fix our alarm. They just told me apparently only 1 person is on call to cover all over London emergencies,!!!

Shit happens 😰😰😰

OP posts:
raspberryk · 05/10/2019 03:56

Does it keep going off? Or is it just not working?

Original poster
Tubelight2016 · 05/10/2019 03:59

It’s not working properly. Message on the panel shows needs new battery.

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raspberryk · 05/10/2019 04:04

I do think you've blown it all out of proportion, I've not lived in a house with an alarm for 15 years (parents).
Why did you not go to bed/ sleep on the sofa keeping your phone on loud for if/when an engineer turned up. It's hardly an emergency, if it had been going off all day and night that would be a different matter

Original poster
Tubelight2016 · 05/10/2019 04:23

I know it’s not an emergency. I booked it as a routines job on Thursday and was given Friday appointment.
Apparently Friday engineers past it on to an on call and it seems I will be waiting few more shifts before someone turns up .

We should be on our way to wedding venue at 6:30 am this morning.
I am waiting for local shop to open and get this fixed and leave for the wedding.

Won’t be waiting for them to ruin our weekend

OP posts:
MeggyMeg · 05/10/2019 05:56

Why are you waiting up all night to get ab alarm fixed ? Surely you just rebook for normal hours next week and dont use it until then ? Confused

Simonsaysitschristmas · 05/10/2019 07:18

I also don’t understand why you’ve waited up all night :S you could have phoned and told them you were going to bed so not to send anyone until Monday.

One weekend without a working alarm isn’t the end of the world

circleorsquare · 05/10/2019 07:20

Why is it stressing you out? I'm a bit confused, surely you just rebook?

Original poster
Tubelight2016 · 05/10/2019 08:17

I wish it was that easy for us . We haven’t been so lucky and have been burgled few times before hence we pay for 24 hours response.

I have contacted a local shop and they will be able to replace the battery for us.

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