I know they’re not everyone’s bag, but we like our off season caravan holidays for an easy base to visit new places. Generally pleasant. Been on five already this year and had fun, simple but good for kids. Done Haven and some private sites, been clean and ok.
Mostly we booked direct, but occasionally we use newspaper promotions. Now I’ve done through Parkdean. Did the upgrade for heating (see the description below from the website in the picture) just like with Haven ones. Apparently though parkdean say this doesn’t mean I’ll get heating. The newspaper companies apparently put misleading descriptions on their sites and the upgrades don’t mean what they say. They were really rude too, telling me ‘you get what you pay for’ and making comments about promotions. Refused to even let me talk to a manger or raise a complaint as ‘you have nothing to complain about’
So now I’m booked on some campsite with a miserable company with clearly nightmare customer service, possibly no heating on a rainy week with the kids. This could be the holiday from hell couldn’t it?
I’m tempted to either stay at home or look for something else and write it off. Has anyone done a parkdean holiday? I’ve read reviews now and I’m REALLY worried this is madness. Cheap holiday= you are scum and will be treated as such doesn’t it? Would you cancel it?