It doesn’t suit her..

[WanderingTrolley1]

eBay buyer has requested return because the dress she bought isn’t quite right for her.

Do I return? I don’t really feel I should for that reason...

I wouldn’t. If she bought it and it makes her look fat or whatever then she should sell on. You’re not a shop.

However, if she raises a dispute eBay may all side with her.

Hopefully you took very clear photos showing no damage just in case she tries to claim it was stained or ripped.

Well, I responded that I don’t accept returns because an item doesn’t suit and took your “not a shop”, but apparel she’s accepted returns from buyers for that reason and insists she needs to return for a refund...

Did you say you accepted returns on your listing?

“Returns not accepted” in that section of listing.

It doesn't matter if you accept returns or not, if she opens a case and says it's not as described you'll have to return it. Better if you agree to return it now at her cost or you'll have to pay both sets of postage too.

It don’t PayPal see out messages with her stating that she just doesn’t like it (as opposed to it being not as described)?

*But don’t PayPal see our messages with her stating that she just doesn’t like it (as opposed to it being not as described)?

It doesn't matter unfortunately

@CodenameVillanelle of course it matters.

Best thing to do is contact eBay, tell them you listed no return and the buyer wants to return for X reason, see what they suggest.

No, it doesn't. eBay sides with the buyer regardless.

It doesn't matter if she said that in a message sadly. Give her a refund and save yourself a lot of hassle, trust me.

What a pain.

I’ve messaged her saying I’ll tefund the dress, but the return will be at her cost.

If I accept the return, doesn’t that mean I automatically pay for the postage?

eBay will always side with the buyer

Yes I've had to refund a particularly vile specimen recently, at my cost for postage, which he hasn't done ffs. If they open a dispute it's a nightmare and likely to end up with her keeping the dress and being refunded. So if you can amicably agree a return and refund, it's the better option, albeit a pain.

How annoying for you. It wouldn't occur to me to inconvenience someone like that.

I accepted the return request, but pissed off at buyer. Hope it comes back in the same condition...

she hasnt helped herself, if she had given another reason it might be less annoying to you, ie. did not fit