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How do I access apple support without my password or phone?

4 replies

hidinginthenightgarden · 13/07/2019 16:44

My phone is fucked up and I cannot hear through the phone. Speakers are working for everything else but not for calls so I cannot ring them to ask them to fix it.
I cannot get online support because you have to put in your apple ID and my phone is saying I need to reset in 24 hours and won't let me log in. It seems to think I have lost my phone so won't let me reset.
So how the hell am I meant to get support? Is there another way?

OP posts:
SkiingIsHeaven · 13/07/2019 17:14

Phone them from a land line. They can sometimes be very helpful. Not always but sometimes.

I have used the land line to resolve issues in the past.

Good luck.

hidinginthenightgarden · 13/07/2019 17:38

I don't have a landline!

OP posts:
AnchorDownDeepBreath · 13/07/2019 17:43

Take it to an Apple shop? But they may not help it you can't log in, so I'd call them first...

hidinginthenightgarden · 13/07/2019 18:31

No Apple shop nearby.
I have rang them on DH phone when he came in and they cannot help me for 22 hours. I'm switching from apple at the next available opportunity.

OP posts:
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