eBay issue - any ideas?!

[HollyBollyBooBoo]

Buyer bid and won, she's messaged to say she's sad she missed out on the item, I said she hasn't she's the winner, she says she has no way of paying as she's not won it!

How can she pay so I can ship it please?

www.ebay.co.uk/help/selling/getting-paid/sending-invoices-buyers?id=4139

You can send or revise an invoice from either My eBay or Seller Hub.

Here's how:

Find the item:
In Seller Hub, select Orders - opens in new window or tab
In My eBay, select Sold - opens in new window or tab
From Actions, select Send Invoice.
Make any necessary changes, such as to postage charges or payment methods.
Select Send Invoice.

You're stars, thank you!

You’re welcome. It sounds like a glitch.