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O2 yearly upgrade

5 replies

randomlygenorated · 13/05/2019 16:16

Warning ⚠️ this is boring!!

I received an email saying in a few days I can hand in my current phone and upgrade

It's actually confusing my quite a lot and I would really appreciate anyone ho isn't as stupid as me helping me decipher it

If I don't upgrade can I reduce my plan?

If I do upgrade does it lengthen my contract?

I'm not too fussed about a new phone but if I can get one and it be the same price a month and not lengthen the contract then I may as well

But if there's an option to reduce my plan if I keep this phone then I'd rather do that!

I feel like they purposely make it confusing and I'd rather not have to ring them to get it explained if I can help it!

OP posts:
Sirzy · 13/05/2019 16:18

When you have paid off your current device plan then your bill will reduce to pay for airtime only. If you get a new device you will pay for that for however long the plan you select is.

BarbaraofSevillle · 13/05/2019 16:52

You really need to put your questions to O2 as no-one on here can tell you what is in your contract or what offers you are currently entitled to.

Would it be easier to ask face to face in a shop, rather than on the phone?

However, I would be surprised if the upgrade offer isn't being made with the intention of getting you to pay more money to O2.

randomlygenorated · 13/05/2019 17:12

I'm sure there's lots of people on here who have the same contract and have/haven't done it before for various reasons, it's basically a standard in phone contracts now, I was merely hoping someone could explain it to me simply so I didn't need to go into or phone o2, who aren't going to be the most impartial of people if I am asking if it's worth doing or not!

OP posts:
wendz86 · 13/05/2019 17:14

With o2 you pay some money for the phone and some for the contract . If you have paid off the phone it will reduce to the contract cost only .

Weepingwillow5 · 13/05/2019 17:16

What Wendz86 says . Getting a new phone will mean you signing up to a new contract .

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