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Universal credits

3 replies

Sarahmaymoore14 · 06/05/2019 20:04

Good evening all

I started my claim for universal credits on the 8th April so there for all my old style benefits stopped. The reason I began claiming UC is because I began employment. I have had a payment statement in my universal credit account. The statement does not mention any help towards my childcare costs nor does it mention the fact they need to back pay me from the 8th April. Could anybody she'd any light on when I will receive my back dating for the 5 week waiting period and any reason as to why they haven't put any childcare costs help in there
TIA

OP posts:
GiveMyHeadPeaceffs · 06/05/2019 20:07

Go into your account and journal your case manager. Have you supplied your childcare costs with relevant proof? Your case manager is the person to answer questions regarding payment.

Sarahmaymoore14 · 06/05/2019 20:10

Yes I uploaded my statement of fees from the nursery. Any ideas in backdating the payment?

OP posts:
GiveMyHeadPeaceffs · 07/05/2019 17:27

Your best bet is to journal your case manager and ask them. I know some bits and pieces but wouldn't want to give duff advice.

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