Universal credits

[abigailrlw]

Can any help me out with universal credits, its very confusing. We were told we were entitled to it then our statement cane in and now says £0.

Best to phone the help line, really.

I have but the woman on the phone wasn't very helpful.

Who told you you were entitled to it?
Did you get any extra income in the month after you applied l?

Make an appointment at your local job centre plus and speak to a job coach

Is it 0 for this month or 0 for good

The man in the jobcentre told us we were and no not made any extra. 0 for this month. I am pregnant and need to drop hours at work as i cant do the hours i used to do. I just dont know what to do

Go back and talk to your job coach

We can't advise you because we're not familar with the infornation you've imputted in to youf aplication

Go and request an appointment with your job coach

Thank you everyone

Your statement will give you a full breakdown on your calculation a d explain why you have been awarded £0

As MsFrosty has said your payment statement will show what has nilled you. Without knowing your details obv it is possibly earnings which have been taken into account. It is very hard to advise if someone is entitled to UC until the first payment has been received, if earnings fluctuate UC can go up and down. It is a very confusing benefit (I do work for UC but I won't say anymore as I know it is unpopular!). I am sorry to hear about your experience on the phone, I would advise calling again you will hopefully get someone more helpful. The jobcentre will likely direct you to the service centre as they generally do not deal with account enquiries and some of them can be a bit clueless themselves!