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Original poster

Help! Tesco Delivery issue

13 replies

balloonyellow · 22/04/2019 16:55

Ordered a delivery from Tesco on the flexi saver for 7-11pm tonight. More than enough money in my account for the order. Got the specific time text (10-11pm for me) which usually means it’s all gone through. Had a missed call from a mobile number after - no voicemail. After searching it online it appears it was Tesco. I’ve called the number back multiple times and no answer. Bit shitty really! I don’t know which store my orders come from so can’t call them directly and the main bit is probably shut now anyway. I keep checking my bank to no avail, they’ve still not taken it out! So worried they’ll cancel it and I’ll not get the shopping. I don’t know what to do!

OP posts:
OddBoots · 22/04/2019 16:57

What does it say when you log in to your account?

MustardScreams · 22/04/2019 16:58

Phone head office with a copy of your order number and they’ll look into it for you.

IWantMyHatBack · 22/04/2019 16:59

Yeah, check the app/website. It might have just been a call to ask about the delivery slot or something.

Littlepond · 22/04/2019 16:59

TRy Twitter.

MustBeDueSomeBetterFeet · 22/04/2019 17:00

Probably just the driver asking if he can come early? Agree with Mustard - call the main customer services line for deliveries and see...

Original poster
balloonyellow · 22/04/2019 17:05

The order is confirmed and shows like all the others on my app. No emails aside from me updating the basket. Confused as to why they didn’t leave a voicemail. They usually take payment when I receive a text on the day and it’s been 5 hours since then. Does anyone have any experience of them cancelling an order last minute? Convinced they were calling to say they couldn’t deliver because bank holiday etc

OP posts:
MustardScreams · 22/04/2019 17:07

Just phone customer services and ask them, none of us know!

OddBoots · 22/04/2019 17:14

It sounds to me like it is coming but as it is a bank holiday the payment isn't showing as having gone through yet.

Redglitter · 22/04/2019 17:17

My Tesco order arrived several hours ago. The money is still in the bank

As pp said youd be better phoning customer services

Ginger1982 · 22/04/2019 17:24

It's a bank holiday though. Probably just not showing up as having gone through yet. I paid for a takeaway on Friday night by card and it's still showing on my banking app as pending

Villanellesproudmum · 22/04/2019 17:26

Tesco grocery orders usually show as leaving my account about 2 days later.

Stravapalava · 22/04/2019 18:12

Sometimes the driver will call me to check if it's ok to deliver earlier than planned? Maybe it's that. They do usually leave a message though.

Original poster
balloonyellow · 22/04/2019 21:01

Took almost an hour to get an answer and my order was cancelled. They didn’t leave a voicemail and I was busy at work, hence ordering a late delivery. I called back 4 times and it rang out every time. I have a slight feeling I was ignored on purpose so less work on a bank holiday! More than enough money in the bank so definitely an issue with their systems, not the first time I’ve experienced it either! Won’t be using them again and it’s a shame as they’ve always been quite good. Shocked that the customer support refused to acknowledge that I didn’t even receive a voicemail

OP posts:
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