I was staying at a hotel in Liverpool as part of a conference. I was in my room the first evening writing a speech at my desk. Suddenly the door opened and a man came in. He was shocked to see me and I said that this was my room. He showed me the paper envelope he had and it had the same room number on it. The poor guy kept apologising even though I assured him it was not his fault.
Later I went down to the main desk and asked to speak to a manager who told me
this couldn't happen as my name was on the room. I said it did and whether it was human or computer error it should not happen. The manager offered me a drink and said she would investigate. When I asked before I left nothing had been done as it was just an accident and no harm done. This is a large chain. Would you email or leave a review or just not be bothered?