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Fuck can anyone help - app charge

14 replies

oldfool1 · 02/04/2019 16:45

I downloaded an app which has just charged me a £99 subscription! I didn't realise. It was a bloody meditation app ironically, I am now the very opp of calm!!!! AngryAngry

Is there anything I can do?!

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TheInvestigator · 02/04/2019 16:47

What app? Does it state anywhere on it or in the terms and conditions that you'd be charged, or is it something you opted into after downloading the app?

oldfool1 · 02/04/2019 16:48

Hang on I will look, I can't even find it on my bloody phone Sad

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oldfool1 · 02/04/2019 16:48

Hang on I will look, I can't even find it on my bloody phone Sad

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Moreisnnogedag · 02/04/2019 16:48

Is it via apple? Tbh I found them hugely helpful when ds ran up a huge in-app purchases bill

SneakyGremlins · 02/04/2019 16:49

How long have you been using it? Was it a "free for a week then £99/year" type thing?

oldfool1 · 02/04/2019 16:51

Simple habit meditation - 88.99 Jesus Christ I can't afford that

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oldfool1 · 02/04/2019 16:52

Yes literally down loaded it last week and just obviously missed the small print god I'm so stupid - yes through Apple. I have a PayPal receipt but no Apple receipt yet

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SneakyGremlins · 02/04/2019 16:54

Try contacting PayPal? Although they may say get in touch with apple.

TheInvestigator · 02/04/2019 16:57

It says that in-app purchases run from £4.79 to £119.99 so did you maybe purchase an option without realising it was a purchase and not free content?

It's worth contacting apple and asking for a refund but if it did tell you the cost then they might not give you the refund.

BiggFactHunt · 02/04/2019 16:58

God I did this with an exercise app. Didn’t realise downloading the app basically signed you up for a subscription. I emailed the app people I think and asked them to cancel it and they did luckily.
So fucking sneaky of them.

oldfool1 · 02/04/2019 17:02

I'm going round in circles with Apple but will e mail the app people direct - fuck meeeeeee!!!!

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bagpiss · 02/04/2019 17:30

Did you get an email receipt at all?, sometimes there might be a refund option. Normally it's only on purchases but I recently had a subscription charge and luckily had this option on the receipt. Also cancelled the subscription in the apple ID section on phone.

BlueEyedPersephone · 02/04/2019 18:03

Quote the consumer act for 14 or 7 cooling off period for online purchases, prove you haven't had any benefit and they might refund all or most of the charge

oldfool1 · 02/04/2019 19:14

I think they might have refunded it, im so bastard relieved! Will wait to see my PayPal refunded before I get ahead of myself though

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