Repair job has failed after I said it was fixed

[beeyourself]

Help! We had some work done on our drains (through insurance). It looked like it was fixed but we've now discovered them blocking again. They rang last week and I told them it was working fine. If I call back tomorrow will they come back or make me put in another claim?

How long ago did you have the work done? If it was 2 weeks ago then I'd be telling the insurance company that the problem has clearly not been sorted out properly by whatever repair was done - therefore it is still part of the same claim.

It was 2 weeks ago. So if the company the insurance sent refuse to sort it, I can contact the insurance and tell them it turns out it's not fixed after all?

I guess it depends what is causing the blockage. Did they actually sort the problem out or did they just clear the backlog and it has taken 2 weeks for it to back up again to a point where you'd notice.

It's difficult to say, I'm dreading phoning them.