Call Centre (wasn't when I started, it was 'an improvement to efficiency'). You had to log out of your phone if you weren't physically attached to the receiver - no headset - and able to pick the phone up before the first ring had finished. They timed how long you spent in the toilet, too - well, they did for three weeks, until I was bawled out for taking four and a half minutes in there when I had already been once - apparently, managers find it quite offensive when they demand to know why you went again and evidence it if you inform them clearly, politely and without an ounce of embarrassment 'Oh, I had to change my tampon as it was beginning to leak after five hours. I'm not sure how I can prove that without either removing my knickers or taking the lid off the blue bin, though'.
One boss was obsessed with control. Every letter had to be proofread by her. Even the standard ones that she had written that didn't have any additional typing on them. She also had to check all calculations I made. Which wouldn't be as bad if I hadn't needed to explain to her how to calculate percentages in order to be able to check my work.
Her finest moment is a toss up between literally following me into the staffroom as I began my lunchbreak to tell me I'd been there for over an hour and I had to go back immediately and standing outside the toilet door, waiting for me to come out. She informed me I'd been in there for four minutes after I'd finished. Yep, she had stood there and listened to me having a piss.
Another boss felt the need to demand I answer his calls at 12.30am in the middle of a week off I hadn't chosen to have to get work ready for a fortnight's time. Not only was that outside my contracted work hours, I didn't get paid holidays, so it was completely nothing to do with me.
The OH possibly had the worst one. He worked for a local authority in the Housing Department. Somebody brought in the Call Centre and computer system (and presumably got paid a fuckton for it). Instead of being able to solve resident's queries, they were timed. If they were still on the phone after 2 minutes 40 seconds, a big red light would flash and if they did that more than once in a day or twice in a week, they were hauled over the coals and threatened with performance management/the sack. The entire point of answering enquiries had been changed to GET THEM OFF THE PHONE NOW. Oh, but after you tell them to fuck off and report it online, you have to make them stay on the line to be transferred to take a seven minute telephone survey. It didn't matter if somebody was telling them that they were suicidal/had taken an overdose, they had to tell them to go online to report their query and they were being transferred to a customer satisfaction survey.
Kind of makes one suspect that the person paid a fuckton got bonuses based upon the number of calls kept within the maximum time and the numbers that completed the satisfaction survey. Never mind the poor bastards phoning up were mostly homeless or about 80 and didn't have internet access, tell them to get somebody else to go online for them and GET THEM OFF THE PHONE.