I worked in a well known optical company’s call centre whilst I was at uni. The list is endless.
We were told to face the front and not to talk to each other, even when there were no calls.
We were told to raise our hands to ask a question, or to ask permission to go to the toilet, or to get up for a drink (both of which were sometimes not allowed if the phones were busy)
We were only allowed 6 minutes PER DAY to go to the toilet, even on a 12 hour overtime shift (no joke), and we had to log the time we went to the toilet and returned on a sheet every day (I got to the stage of writing ‘minute over allotted time as I needed a shit) etc just to annoy them.
I got told off once for hanging up on a customer who continued to shout, swear, and verbally abuse me, despite the numerous warnings I’d given him to stop. I was told we were to take ‘whatever the customer threw at us’ and ‘put up with however they spoke to us’. I reminded my manager that they paid me crap minimum wage, so nowhere near enough to take that, so I absolutely would not be taking it!
A girl got a disciplinary for being 30 SECONDS late back from break
I could go on, they were an absolute nightmare to work for! Luckily I’ve since graduated and got a job in my field of study! Walking out of that dump was the best feeling in the world 