Hi
I have a housing association property. Last night my boiler stopped working and I had no heating. I phoned our repair helpdesk and reported it. They sent it through to the company that do repairs and got it logged on. In the morning I phoned to find out when someone would be attending and I was told we have you down as an AM appointment which means any time up to 1pm. 1pm came and nobody attended. I waiting until 1.15 and I rang the repair company. They rang the engineer who said he was stuck on a job and could not come but would be with me by 3pm. He did not come at 3pm and I waited until 3.30 and rang again only to be told he cannot get to you but will be with you at 5pm. I therefore rang the housing association and raised it as a complaint. They said they would chase it up on my behalf. They came back and told me they were told that the engineer was stuck on a job and would try to get to me as soon as possible. That is not good enough. I said did they advise what time it might be and I was told no. I then said in view of what has happened I have little faith that they will turn up at all and I was told oh if they say they will then they will. I then got so sick of the situation that I rang a friend and my friend told me how to boost up my boiler to get some heating. I then rang the housing association back to say please can you cancel the job as my friend has told me how to boost my boiler. I was then given the third degree and was told that my friend is not a qualified engineer etc and I should wait for the engineer because he can check it over. I said but I have waited for the engineer since 8am and I have to go to work tomorrow and need to get an early night so I cannot stay up until whatever time just in the vain hope that he might come. I said I am turning off my phone at 10pm and if the engineer decides to phone me at that time to come round then he will not get any response and I am not going to open the door if he calls. I have been messed around enough today and the Housing person seemed to think it was perfectly in order for an engineer company to work in this way. I was told oh he must have a lot of jobs on its not his fault so I said well they should never have promised me a morning appointment. I feel I am totally justified here. I now have heating instead of sitting all day in a cold flat and then I said to the housing man isnt it the policy to give the tenant some form of heater because I have just got over a very bad cold and now I am forced to sit in a cold property with no heating and I was told but you have someone coming round.
Sorry but this is totally unacceptable behaviour and if I owned my property I would never touch this repair company again as they seem very unprofessional