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Online shopping: help me? Pre-booked weekly recurring shop?

4 replies

ecuse · 09/01/2019 14:51

Do any supermarkets do online shopping delivery where you can book the same order to be delivered at the same time week in, week out? I want to be able to add or subtract things if I want to, but also want to know that if I do nothing I will get the same basic minimum shop and nothing more.

I started Ocado Reserved because I thought it was this and was prepared to pay the extra prices for the convenience.

But it isn't quite this: because it also adds items to my 'sometimes include' list without me asking. So if I do nothing, I usually get random things that I have ordered some time before and which I may or may not want. The more often I forget, the more the algorithm sees them as things I want and is likely to send them again.

It is possible to manually shift things between 'sometimes', 'always', 'never' lists, but it doesn't seem to be possible to set it so that new things don't creep onto the 'sometimes' list.

Does what I want exist? It feels like it's a totally obvious thing to want from a supermarket and yet I don't think anyone does it?

OP posts:
meladeso · 09/01/2019 14:56

Have you tried live chat on the Ocado website to check there isn't a way to change those settings?

ecuse · 09/01/2019 15:05

Good point and no, will check. Have been through the settings though and if it's possible it's definitely not obvious!

the algorithm seems to add anything I've ever ordered to the 'something' list by default. So i have ended up with things like a thermos flask coming a second (and third!) time because I once ordered one.

I realise I could/should be on top of this and just go and remove it from my 'sometimes' list manually, but I'm f'ing busy and the point of this is that I want to not have to be on top of it!

OP posts:
ecuse · 09/01/2019 15:08

*sometimes not something

OP posts:
meladeso · 09/01/2019 15:23

Oh no! I've had similar in the past.
They will refund things if you alert them quickly.
Agree their site not always clear

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