Utilita top up not registered on app

[Graphista]

Anyone around can help?

Murder getting away from this company but it's a priority for 2019!

Anyway, smart meter died some time ago not replaced yet.

Using app to see balance, topped up gas at1530 but it's STILL NOT showing on the app which is really worrying me!!

I've closed and re-opened the app several times now and I think my electric meter has wrongly been credited when it was the gas I was topping up!

I've double checked with the text they send with the vend code and it's got the gas card number on it so don't think it's my mistake.

Think I'm gonna stick another £5 on see if that jolts it into working?

I really HATE being with this company but they make it VERY hard to leave them!!

On that note any of you employed by other energy companies with experience of customers moving to you from utilita and if so any tips? I've been trying for over a year!

It should have well gone on, they say four hours max.

One time my DDs Gas top up only went on when she had done what she needed to on the monitor thingy.

How have you been trying to move for a year?

Yep! On and off. I keep trying different companies, get so far then there's a huge bill or major work needs doing or both! Neither of which I can manage!

I fucking HATE this company!

Yea the app says it "may take up to 30 mins to update balance" but I've known it take over a day!

Really I need to top up before below a certain level which I try to do - but there's no alert you can set on app.

I can't reach the meter to do the vend code thing, dd can but she's out with friends.

Now showing thank goodness.

I need to do a 2019 to do list with getting away from this company at the top!!