This is a "what are my rights?" one.
DS (5) and I are registered with the sole NHS dentist at a now private practice. Dentist had heart surgery so our August checkups were postponed.
Since then they've been rearranged twice. Our dentist is still off sick so the practice employed a locum...Who cancelled our appointments 2 weeks ago at the last minute as he had a hospital appointment. I was told to call back to rearrange. Now no appointments available but "try in the New Year as we don't know if the locum's contract is being extended."
I emailed a complaint a week ago. I appreciate it's been Christmas but I've had enough of the shoddy treatment.
So, when I ring tomorrow to speak to the practice manager can any kind dentists please explain their obligations under their NHS contract so I can quote them at her?