Asda have fucked up my Christmas food shopping: a rant.

[EwItsAHooman]

Need to rent here so that I don't end up losing my temper with some undeserving person on the customer services helpline.

Booked my online food shop several weeks ago to be delivered tonight. Have gotten an email from Asda now detailing everything that has either been substituted or is not available. Out of 100 items, 28 have been substituted and 5 are unavailable.

Fucks sake.

And the substitutions.... What in the actual fuck!?

40 cocktail sausages, for making pigs in blankets, have been substituted for 12 cocktail sausages. How far do they think 12 will go!?

Frozen party food. A box of mini pizzas has been substituted for one pizza. Selection of Indian snacks has been substituted for spring rolls. Duck rolls have been substituted for spring rolls too. We'll be drowning in spring bloody rolls.

Sausage rolls have been substituted for a pack of Richmond sausages.

A pack of mixed "festive" cheeses has been substituted for a single block of Wensleydale.

Pickled gherkins are now pickled cucumbers.

Extra special fancy flavoured stuffing is now normal Paxo.

Turkey gravy has become chicken gravy granules.

Pretzel stars are now tortilla rolls.

Mint vienetta has become lemon ice cream.

These are just the ones I can remember without going back over the email.

And the kicker, the Birds Eye dippers have been substituted for Asda chicken nuggets. The dippers are for DS because he only eats fucking dippers (ASD) and only Birds Eye fucking dippers.

Unavailable items include cranberry sauce, goose fat, chicken skewers, and a few other things.

So 33% of the shopping is wrong and/or missing.

Customer services have been next to useless and I'm waiting on a manager calling me back (which is why I need to unload so that I can get all my fucks out now and then discuss it calmly when he/she does). Said to give any unwanted items to the driver and they'll refund them, which is all well and good but why have they fucked it up so badly in the first place? When it was ordered weeks ago, why wasn't the stock available? I expected one or two missing or substituted bits but thirty-fucking-three!?

So now I need to get the DC sorted, including one with ASD who hates the supermarket and is going to screech at top volume all the way there and all the way around (enjoy that, fellow shoppers!), will probably the violent somewhere between the checkout and the carpark so I can have a few festive thumps, and might even run off depending on exactly how busy it is. Which is why I shopped online in the first place.

And I can't even pour myself a gin and calm down because I've got to go to the fucking supermarket.

Sorry.

The coop is always good for picking the last bits.

I would add I bought everything long life 2-3 weeks ago, all the fresh food with long enough dates on Friday and more today, the stuff I forgot Friday. Tomorrow though is the turkey and platters, fingers crossed, off to bed as leaving in 8.5 hours....

Asda is fucking horrendous for online shopping. I’ve been using Sainsbury’s this year and find the service impeccable and it’s cheaper than Tesco! (And Aldi for me as I buy shit I don’t need every time )

If you think that pre-ordering reserves your items then you are sadly mistaken. All you're doing is providing a shopping list so that someone else can do your shop for you. If the shelves are empty that day then it’s tough, regardless of whether you do the shop yourself or whether you’ve booked an employee to do it for you.

We always order non-perishables a couple of weeks in advance (alcohol, crisps, jars of sauce, anything that can be frozen, etc). Then we go to the supermarket around the 22/23rd and buy the fresh stuff. That way you can choose your own substitutions and change your menu plan eg if one ingredient is out of stock you don’t buy the other ingredients which will be no use to you.

I did an online order with Sainsbury's and there were a few substitutions but nothing of the order of yours, just different brands of roughly the same thing. My DD did an ASDA online order though but she hasn't said they were awful.

This thread has inspired me to email Sainsbo to say thank you to the local delivery team! Never had a problem, and the one time that they mislaid some of our shopping (a bag of frozen stuff), they went back to the store and got the items for me within an hour.

This thread has inspired me to email Sainsbo to say thank you to the local delivery team! Never had a problem, and the one time that they mislaid some of our shopping (a bag of frozen stuff), they went back to the store and got the items for me within an hour. I am certain that that would be very much appreciated; really makes a difference to get that kind of feedback!!

How many are you catering for OP? (Just being nosey!)

Far easier to just go and do a shop in a supermarket!

How many are you catering for OP? (Just being nosey!)

Nine today, six tomorrow, and twelve on Boxing Day. Got DH's relatives this afternoon, only us tomorrow (bliss!), and my relatives on Boxing Day.

Far easier to just go and do a shop in a supermarket!

It really would have been!

Tesco failed to deliver sprouts and sage last year.
I had to drive to th supermarket before work where there were loads in abundance.
I never worked that one out.

Far easier to just go and do a shop in a supermarket!

If your circumstances allow it.

Boring thing, but I shall say it nonetheless.
I did my first online shop in 1999/2000. It was only Tesco that did it and only in certain areas. You got the entire catalogue on a cd rom and ticked what you wanted.

This seems to happen every year with online shopping delivered from the local supermarket. For the last 12 years I have used Ocado and never had a problem, I am surprised that this 'knowledge' hasn't filtered down to everyone, they are simply brilliant. OK you probably pay a bit more but absolutely worth every penny.

Went to pick our pre ordered food up from Morrison's and some poor man didn't get his venison that he has pre ordered. I think that is poor service.

People saying ooh my items were on the shelf later on have to realise that they weren't there when the pick was done.

My dad was at work at 4am all this week picking orders trying to beat the crowds and by 6am somedays couldn't even get down the aisles they were so busy. All the dotcom workers feel bad for missing items and shit substitutions but at the end of the day they want to keep the job so go as quickly as possible to stay in target so need to substitute with the nearest things.

Just to clarify though the pickers can override the substitutions at tesco anyway and pick an item instead however again takes time and they have to go find that item

On Twitter now there are lots of people saying Asda have delivered their orders minus any turkey! I went to our big Sainsbury's at 7am this morning to get our fresh veg and it was fairly quiet, but the shelves were well stocked. Hope you've got yourself sorted now, OP.

My Ocado shop is turning up any minute. One substitution - one trifle for another trifle. no longer need trifle as met someone last night who is bringing dessert.

Ocado emailed us at 5am today to say they'd substituted the smoked salmon. The delivery driver legged it without mentioning it. DH was not impressed.

There's no Ocado where I live, we're not posh enough

EwItsAHooman trust me, we're not posh Peterborough. It must be the good transport links.

Picked mine up yesterday and had 7 substitutions, none of them were particularly bad but I had to go in the shop for some other bits and lo and behold, the things I actually ordered were sat there on the shelves!!

Babycham given instead of Buck's Fizz took the biscuit though, didn't allow that one.

Morrisons deliver from a warehouse. It is far more reliable.

Maybe not easier to go to supermarket

www.thesun.co.uk/news/8050619/christmas-chaos-stampede-sunday-supermarket-shoppers-fight/amp/
Christmas chaos as panicked supermarket shoppers FIGHT over turkey and parking spaces on ‘Stampede Sunday’

Hull, Grimsby, Chelmsford and Plymouth sound fun.

The shops were fairly quiet, no busier than a typical Saturday morning although they were getting a bit busier when I was leaving at around 10.30 so no idea what they're like now.

Everything is bought and done