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Urgent laptop help needed

3 replies

Dancer12345 · 16/12/2018 12:18

Turned my laptop on and it just kept saying starting but nothing happened. I turned it off and on again and it said the system needed to repair. I did this and it took a while then said it can’t be repaired and it just switched off. I then turned it on again and it seems to be fine, touch wood. I have anti-virus and it’s up to date and saying no viruses.

I have an external hard drive - if I back up everything to that Will it be ok? It won’t damage the external hard drive in any way? There’s no virus showing so that could t get transferred. I have most stuff on the external hard drive already but need to add a couple of recent bits. Don’t want to do that though if it’s going to affect the other stuff on there.

OP posts:
NicoAndTheNiners · 16/12/2018 12:34

I'm 99.9% sure it would be fine. Just transfer the files.

StoorieHoose · 16/12/2018 12:36

It won’t be a virus it will be a windows update that’s causing it not to start up. Take a back up over everything and run Windows Update to see if the update to fix the broken update has been issues

Dancer12345 · 16/12/2018 14:10

Fab thanks.

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