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Original poster

WTF is going on with Boots online???

10 replies

SummersB · 14/12/2018 23:40

Are they giving away free shit or what?! I’ve been trying all day to place a click and collect order of a bottle of my regular shampoo which my local boots doesn’t stock. The site has been completely crashed all morning and since about lunchtime you can “cue” for a slot. WTF? A quick search online said that they couldn’t cope with the sudden demand as it’s only just over a week to go until Xmas. But seriously, this is BOOTS! Are people suddenly panick buying mascara? I don’t get it Confused

OP posts:
GimmeGimmeHellYeah · 14/12/2018 23:45

Try deleting your cache, I just got on fine.

FingerLickingGod · 14/12/2018 23:47

I’ve just put a big order on. I done one earlier as well.

Original poster
SummersB · 14/12/2018 23:48

“Queue”, obviously Blush

OP posts:
Original poster
SummersB · 14/12/2018 23:49

Ah yes, just now managed to access the site. Still though, definitely crashed due to heavy traffic for hours today. Very odd.

OP posts:
boringlyboring · 14/12/2018 23:51

The No7 gift is on offer this week, I think so that won’t help.

I used to work there, and it was like a jungle leading up to Christmas, so I can’t imagine what the online shop is like these days.

IHeartKingThistle · 14/12/2018 23:51

The big no.7 gift set went half price this morning. I ordered mine at 6.30 am! They really big this one up so maybe that accounts for it?

(Tbf it's the only thing I hang out for all year - the whole set is cheaper than the 2 face creams which I would be buying anyway. Suspect lots of people do the same!)

SargeantAngua · 15/12/2018 06:51

They don't seem to be able to cope this week. I ordered some stuff online on wednesday morning to collect from store yesterday and it's still not there for me to pick up. I understand that it's nearly Christmas, but why give options for collection dates they can't meet?!

Original poster
SummersB · 15/12/2018 09:01

It must be the No7 stuff. But seriously, it’s not a surprise that Christmas is just around the corner, is it? I don’t understand how they are this disorganised. They must have cost themselves a fortune in lost sales.

OP posts:
ApolloandDaphne · 15/12/2018 09:06

I kept getting a blue screen and a message saying they were very busy. Boots IT stuff must still be in the dark ages!

Kannet · 15/12/2018 13:28

I hate hate boots online. I made a small
Mistake on an order and I noticed right away. I phoned, emailed, tweeted and Facebook messaged. No one would reply to me. I'm now just messaging twice a day saying things like, I'm
Not going away, can I have an answer. Worst customer experience

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