Online order went a bit wrong. Any experts?

[Fishandthechips]

Anyone know what happens in this situation. Ordered a Christmas present online, its from a known brand, not a major retailer by any means but definately not a dodgy site. So put in all adress and payment info and clicked place order. Really long wait time and the order page just pops up again. No thank you for your order heres your order number. Just the address and payment info page, filled in still. So I check I put all the details in correctly (I had) and try again and the same thing happens.
Phoned the bank and the moneys been put on hold so the money side has gone through but nothing from the site and no email confirming purchase. Also the item I 'bought' is still in the shopping cart on the site. Anyone any experience of this? Also if the online order didnt go through will the held money just go back on my credit card in a few days? I know really I should phone the store but I tried that and the people responsible for online orders are not in until Monday and that is also the cut off date for orders in time for Christmas.

Cannot you not contact the store and ask?

Sorry, I meant email/chat etc? It seems really poor if they have no one in to deal with order problems over the weekend.

This happened to me. A glitch in their system meant that the bank had ‘reserved’ my funds, but the transaction hadn’t completed, so the funds would never be taken by the retailer. Really annoying. I had to wait for the bank to ‘release’ them, which took 3 working days.

Bank said they’d release immediately if the retailer sent them an email saying they wouldn’t be taking the money, which the retailer wouldn’t do.

No email chat on the website unfortunately! I hope if its a glitch in the system the funds come back to me in time for Christmas cut off date. Im wary of ordering again in case the same thing happens.

Id buyit again and sort out the refund fortge first one on Monday.

Yeah, close the browser and process the transaction afresh. Or different browser.

Is it a lot of money?

Can you phone the bank and tell them what happened and say you want to put the transaction through again and ask them to reverse the first transaction?

I suspect it hasnt gone through as I would have recieved some kind of confirmation by now. Im going to order it again using a different phone and bank card and hope the same thing doesnt happen! Hopefully then ill get a refund or the bank can reverse the transaction and ill recieve the original money back. Thank you everyone!