30 hours childcare - child not found

[ineedmoresleepnow]

I tried to apply for the 30 hours childcare code today, which I'm hoping we will use from January. I recieved a message about an hour later on the childcare account
saying that I was not eligible for the funding as my child could not be found. She very much exists!! Has anyone had this? The only resolution I was offered was to submit a written appeal which I'm not holding out much hope will be sorted in the next 30 days.

Do you receive child benefit for her?

No I've never claimed it. Is this why they have rejected it?

I've been warned about this. I'm currently pregnant and earn too much for Child Benefit, but I've been advised I need to fill out the form (even though I won't claim it) otherwise I won't get the 15 free hours aged 3 that everyone gets. Such a silly system. Hope you get it sorted, OP.

Yes happened to me - I just called the helpline and they found DC2. Never claimed child benefit due to earnings

You should register for cb anyway, to you get up to 13 years of ni credits if not otherwise earning enough, even if you opt out of receiving payments.

You should claim child benefit even if you opt out of payment. This protects NI credits and means your child automatically gets their NI number when they turn 16

What if you don't qualify for CB because both parents earn too much, though? That's the boat I'll be in and I don't want the faff of repaying it on my tax return.

Just call them. I don’t claim child benefit etc

You can apply but choose not to be paid. That's what we did as we earn too much.
I think the options are :
Apply and get paid (then repay if you earn too much)
Apply and not get paid
Don't apply

I think the form is fairly clear on these options, that's my memory of it anyway...

Thanks for all the replies and help. I did not include her middle name when I first applied so I redid the application including this. It now shows as my current application on the account but no info on progress or confirmation of this application in the secure messages.
I called and they were totally unhelpful basically saying they can do nothing and i have to write and appeal

Hi ,did you get the 30 hours free hours .I am in the same situation,it shows my child is not found,don't know what to do