How to get amazon refund after 30 days

[amazonrefunded]

Ordered Dd some kickers school shoes from amazon in 1st September, within a few weeks they have totally split.

As it's over 30 days I'm struggling to figure out how I can go about getting a refund can anyone assist

Just use their live chat, Amazon customer service is great

Live chat, I bought headphones back in September and they just stopped working yesterday. Went on their live chat, they sent me return labels, I posted them back today and the money has already gone on my amazon account!

Yep, live chat. Have the order number to hand.
I've just done it with a gift i bought 6 weeks ago, but has only just been opened. Found it to be poor quality so asked for a refund, and they emailed me a postage label for Royal Mail. When I emailed back to say thank you, they refunded me. I've not even sent the parcel yet.

Yes live chat. You might have to be a bit insistent but they just refunded me for a phone that broke a year after purchase.

Honestly amazon customer service is excellent owned something almost 2 years rang up to ask how to claim warranty on it the next day I took delivery of a new one with a prepaid sticker for the broken

Wow amazing I called them and straight away said replacement will be hear Thursday. Excellent customer service will keep using them in future for shoes