Can anyone beat this customer service from Screwfix ?

[Prosperine]

DH bought and fitted a radiator 3 years ago - all done properly with inhibitor etc.

Just noticed it's weeping a bit. Not very good after 3 years.

Emailed Screwfix at 15:09 this afternoon (yes, Sunday !). Had a refund at 15:34 and personally typed email of apology at 15;36 - less than 15 minutes ago.

So from complaint to refund on a Sunday - 25 minutes.

Needless to say we'll be using them again for the replacement.

Just wanted to balance all the horror stories about bad service.

(This should serve as an example to all those outfits that try and duck bad service rather than use them as an opportunity to shine - we will happily use Screwfix again - and as this post shows - recommend them to all.)

We love them they are fantastic

They were lovely when I went in with my 10 year old yesterday. They spend ages finding him all the right parts to make a blow gun I can't thank them enough 😂

That's good.

Nespresso are fantastically quick at dispatching orders. I've placed an order late in the evening, had the dispatch email less than 15 minutes later and had them delivered first thing in the morning. On more than one occasion as well.

We don't have mains gas but have a tank which our boiler runs off, so heating, hot water and hob. In our first year we weren't in the routine of checking it and we ran out on Christmas eve. We rang the number expecting to be told no chance they could help until after Christmas. They couldn't fill the tank but later than evening a guy turned up with some gas cylinders he hooked up for us which lasted us until we could get properly filled up. That was Flogas. I was so impressed.