Impressed by Ocado customer service (late delivery)

[Aridane]

Got a call from the driver to say she was running late - due to a warehouse error, deliveries would be a minimum of two hours late.

Given the option of still having the delivery or cancelling / rearranging.

So phoned Customer Services to rearrange for the following and they not only waived the delivery charge but gave me a £25 discount. It wasn’t something I asked for and I wasn’t complaining, just phoning to rearrange.

Impressed!

Ha ha ha
You do know that they've been rather under worked lately.

Where we are we can only use Ocado as have such severe issues with all other delivery services Tesco being the worst ALWAYS at least 2 hours late often don’t deliver at all then take days to refund the money 😳

When my frail mother consented to an online delivery from Ocado post hospital discharge, she was bowled over by the delivery man who put everything away for her