We've stayed in a Premier Inn for the first time in ages, family room for dh, me and two dc. We got in late and dc feel asleep straight away and woke up now. Dh seems to got some sleep but I was so uncomfortable. The beds really hard and I'm stiff and I woke up several times in the night from hotel noise.
They do a good night guarantee but as I think it's only me that slept badly would you complain?