Kindle fire help please

[mamapants]

Can you shut off the other controls when you are in an app?
Been trying to use reading eggs with my four year old who is autistic and he keeps pressing the edges of the screen meaning that menus, notifications etc are coming up or shrinks the screen or presses back etc and it's causing him a lot of frustration.
If I could get rid of them I think he could do well on it.
Any help would be much appreciated.

I have a Kindle Fire and can't think of a way to do this, but amazon has really good tech support for the Kindle. If you ring their main number you can be transferred, or start here with the "contact us" button.

www.amazon.co.uk/gp/help/customer/display.html?tag=mumsnetforum-21&nodeId=200127470

Thanks I'll try contacting them.

If you do find out, would you mind posting the answer here? My autistic 4-year-old is also getting very frustrated by the same thing! Thanks.

Just going to contact them now. Will let you know if I get any tips.

Except I can't see the contact us button in the link above. Done some googling but not sure how to word it, doesn't seem like it's possible so far.

You should be able to ‘lock’ the screen whilst using it. I think it’s in a pull down menu

Try here, then click on "devices". Log into your amazon account first:

www.amazon.co.uk/gp/help/customer/contact-us/ref=hp_201712320_socu_cu?tag=mumsnetforum-21

If that fails, try this:

How do I contact Amazon by phone UK?
You can also call at Amazon UK free phone number 0800 279 7234 or Amazon London office number directly on 0207 084 7911. This London number is best while making calls from your mobile or not being able to connect to other numbers.Mar 26, 2016
Amazon UK Customer Service Contact Number 0845 697 0346
customerservicecontactnumber.co.uk/amazon-uk/

Thanks will try that later on.
Found an app that locks touchscreen but it locks all the controls so you can't do anything in the app itself. Useful for watching videos I guess but no good for using apps.
If anyone else is interested the app was Touch Lock and was free.

Thanks too Eliza have looked everywhere I can think of though and can't find anything like that.

The lock screen option on the fire just means that it won't flip the view if you hold it horizontal then turn it vertical. It locks the display to one orientation.