Has my Booking.com account been hacked?
Two days ago I received an email from them confirming my reserveration to a posh UK hotel (I never made it)
Called up to explain. They said somebody also with my name must have made a slip in their email address. Reassured me that all would be OK that they'd tell the hotel. They asked for last 2 digits of my card, confirmed they were different. I checked my booking history and my cards. Nothing new was on there.
Call me skeptical but I asked for this in writing. The reply said 'further to your reservation we are trying to contact the person who made the reservation' er no. Not my reservation!
I then get 2 emails from hotel chasing payment and then saying my card was decline. Clearly Booking.com did not contact hotel.
I call Booking.com today. They were awful. The manager awful. They wanted me to cancel this person's booking as I had received the booking code and pin via email so only I could cancel. I refused.
They said this person has an account (my name and email) then he asked for ladt 2 digits of my card. What's worrying is this other person (whose phone no doesnt work and whose card is declined) used a card that is my last 2 digits in reverse (Booking.com won't reveal full no)
Booking.Com said there was nothing they can do and blamed me for not cancelling
I rang hotel and the receptionist said this person keeps booking this hotel and it keeps being cancelled. The hotel was in a rush but calling me back. Said they've phoned Booking.com twice now too.
Should I cancel my accout (though this is evidence i don't have that booking on there)
Has anyone else had this
And why are Booking.com so awful to customers?