Can an EE store negotiate a re-contract or can I only do it through the cancellations phone dept?

[7toGo]

I have a good deal with EE because I have a discount applied to my monthly bill. If I re-contract and they are still prepared to honour the code then that's fine; if not then I am happy to cancel and go elsewhere. Can staff in a store negotiate a new monthly figure or do I have to ring up to go through the cancellations dept?

Store staff can either sell you a new contract or get you to use their in house phone to cal the cancellations department. Stay at home and do it on the phone.