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Original poster

Ordering online and consumer rights

2 replies

luckycat007 · 06/09/2018 13:25

Hi all,

I was wondering. If you order an item online and it's sent standard mail ie 2nd class Royal Mail, what is the situation of it fails to arrive?

Is it tough shit for the buyer or is the shop obligated to send a replacement?

Thank you to anyone who knows the answer!!

OP posts:
AdoreTheBeach · 06/09/2018 14:05

www.citizensadvice.org.uk/consumer/somethings-gone-wrong-with-a-purchase/if-something-you-ordered-hasnt-been-delivered/

Seller needs to refund you (in full - which includes any postage you were charged) or send a replacement.

Original poster
luckycat007 · 06/09/2018 14:53

I thought so but wasn't totally sure. Thanks so much.

OP posts:
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